At time of our application software installation, every client gets a basic training, so to become a qualified user of our application tools. Basic training could be organized for a group of users, or on individual basis, especially when specific needs of a user have to be considered. Time schedule of training is determined according to specifics of each client and user.
After while, when the user gets acquainted with the tools, and proficient in elementary features usage, we organize advanced trainings, so to help the user to explore all the benefits of the software, and concentrating on specific requirements of the client.
No matter which stage of training a user has accomplished, whenever he needs support or help in using new analysis, or additional explanations regarding data are needed, we are available to him: we can visit the user on his site, or he can simply call our marketing department, when help could be offered via phone.
Whenever a technical problem occurs in using our application tools, the client is provided with technical support by our system manager. When needed, we re-install our application, but usually we can simply settle the malfunction in the application, unless it is based in client’ hardware and/or software itself.
Our standard response time is 24 hours, only exceptionally an user has to wait for us longer, but never more than 48 hours after call.