|Client Support||Data||Arianna||Service Prices||Service Prices|
When AGB Nielsen Media Research software is installed, the client is trained to use it (basic training). Extra "on call" help and training is provided afterwards, when the user learns the basics. Duration of the basic training (number of AGB Nielsen Media Research Marketing staff visits) depends on the clients needs.
Initially, training users receive a short manual (instructions) for the program, together with Variable definitions (option in the software packages), which appear in the software.
After a certain period, when users learn the basic functions of the software, we start additional training with each user individually, considering their specific needs at work and his degree of independence while using the software.
No matter the training results, users can face certain problem while using the software and TAM data. When such problems occur, users can always contact the expert-associates in the Marketing department. They will also assist by production of special reports and analyses as well as provide all extra help and information considering the AGB Nielsen Media Research software.
If the help via telephone is not enough, we will immediately respond and make an appointment for a visit.
If any technical problems appear while using the AGB Nielsen Media Research software, client support is guaranteed. At client's request we can reinstall the AGB Nielsen Media Research software or remove the bug if the problem is not in the local computer or network.
We will respond to the client's request as soon as possible, usually within 24 hours, or, in some exceptional cases, within a maximum of two working days.